Policy

Support

WMTAN handles support requests with structured intake, verified ownership, and traceable resolution — every case is logged from open to close.

Issue Intake

Issues are triaged by severity and domain. Security-sensitive cases are escalated first with tighter response targets.

Verification

Support actions include authenticity checks to protect account ownership and prevent unauthorized recovery attempts.

Resolution Tracking

Each case is logged from intake to closure for quality review, recurring issue detection, and future improvements.

Escalation

Complex incidents can be escalated to dedicated engineering review when platform behavior or policy interpretation is involved.

Support Channels

1

General inquiries: contact@wmtan.com

2

Partnership requests: partnerships@wmtan.com

3

Operational support: support@wmtan.com

4

Identity platform: id.wmtan.com