Frequently Asked Questions
Find answers to common questions about our services, pricing, and support
General Questions
What services does WMTAN Group offer?
WMTAN Group offers comprehensive technology solutions including cloud computing, cybersecurity, AI & machine learning, data analytics, software development, and consulting services.
How long has WMTAN Group been in business?
WMTAN Group was founded in 2008 and has been providing technology solutions for over 15 years, serving clients across 25+ countries.
Where is WMTAN Group headquartered?
WMTAN Group is headquartered in San Francisco, California, with offices in New York, London, Tokyo, and Seoul.
Services & Solutions
Do you offer custom software development?
Yes, we provide custom software development services including web applications, mobile apps, enterprise solutions, and API development using modern technologies.
What cloud platforms do you support?
We support all major cloud platforms including AWS, Microsoft Azure, Google Cloud Platform, and provide migration services and optimization.
Do you provide cybersecurity services?
Yes, we offer comprehensive cybersecurity services including security assessments, compliance audits, incident response, and security training.
Pricing & Billing
How do you price your services?
Our pricing varies based on the scope and complexity of the project. We offer flexible pricing models including fixed-price, time-and-materials, and retainer-based arrangements.
Do you offer free consultations?
Yes, we provide free initial consultations to understand your needs and provide recommendations. Contact us to schedule a consultation.
What payment methods do you accept?
We accept various payment methods including credit cards, bank transfers, and corporate purchase orders. Payment terms are typically net 30 days.
Support & Training
What support options are available?
We offer multiple support channels including 24/7 technical support, help desk services, documentation, and training programs.
Do you provide training for your solutions?
Yes, we provide comprehensive training programs including user onboarding, technical training, and certification programs.
Is support available 24/7?
Yes, our technical support is available 24/7 for critical issues. Non-critical support is available during business hours.
Technical Questions
What technologies do you use?
We use modern technologies including React, Node.js, Python, Java, cloud platforms, and various databases depending on project requirements.
Do you follow agile development methodology?
Yes, we follow agile development practices including Scrum and Kanban methodologies for project management and delivery.
How do you ensure data security?
We implement comprehensive security measures including encryption, access controls, regular security audits, and compliance with industry standards.
Partnership & Integration
Do you work with third-party vendors?
Yes, we have partnerships with major technology vendors and can integrate with existing systems and third-party solutions.
Can you integrate with our existing systems?
Yes, we specialize in system integration and can work with your existing infrastructure and applications.
Do you offer ongoing maintenance?
Yes, we provide ongoing maintenance and support services to ensure your systems continue to perform optimally.
Still Have Questions?
Can't find the answer you're looking for? Contact our support team
Available: 24/7 for critical issues